Transfers can take anything from a few weeks to a month or so. It all depends on the type of investments you’re transferring over and who your provider is, but we’ll make it as quick and easy as we can.

Here’s how it works:

• You tell us about the account(s) you’d like to transfer. We’ll need the name of your current provider, your plan or policy reference and the amount you want to transfer
• We’ll get in touch with your current provider
• We might need a few more details from you, and some providers ask for a printed and signed transfer form. If we need something extra, we’ll be in touch
• You can track your transfer’s progress in Online Service
• We’ll be in touch when your transfer is complete

Remember, if you’re transferring other investments, they’ll need to be sold. The cash value will then be transferred to us. This means you could be ‘out of the market’ while the transfer happens.

It’s easy to transfer out. Once you’ve chosen a new provider, you can start the transfer process with them. You’ll need to share your account details so they can get in touch with us to get things sorted. The process usually takes a few weeks.

We’ll transfer your investments in cash, so your current investments will be sold and you’ll be out of the market while your transfer completes. This means you won’t benefit if the markets rise, and you also won’t lose out if the markets fall.

You can transfer the below types of ISA to your Octopus Money Direct Stocks and Shares ISA:

• Cash ISA
• Stocks and Shares ISA

You won’t be able to transfer:

• Help to Buy ISA
• Innovative Finance ISA
• Lifetime ISA
• Junior ISA
• A Current Tax Year ISA with life insurance

It’s easy to transfer an eligible ISA over. You can either select ‘Transfer’ when you apply, or if your new ISA is open, go to your dashboard in Online Service and select ‘Transfer’ from there.

If you opened your account before 1 January 2023

If you want to make a transfer and don’t use Online Service, give us a call and we’ll be happy to help.

No. Your annual ISA allowance stays the same.

You can transfer ISAs to us from previous tax years without affecting the current year’s ISA allowance.

Here’s how it works:

• You tell us about the account(s) you’d like to transfer. We’ll need the name of your current provider, your plan or policy reference and the amount you want to transfer
• We’ll get in touch with your current provider
• We might need a few more details from you, and some providers ask for a printed and signed transfer form. If we need something extra, we’ll be in touch
• You can track your transfer’s progress in Online Service
• We’ll be in touch when your transfer is complete

Remember, if you’re transferring other investments, they’ll need to be sold. The cash value will then be transferred to us. This means you could be ‘out of the market’ while the transfer happens.

You can transfer as many eligible ISAs as you want. You’ll need to transfer them one at a time.

We can’t accept transfers of Help to Buy ISAs, Innovative Finance ISAs, Lifetime ISAs or Junior ISAs.

Yes. Your investments will need to be sold and the cash value transferred to us. This means you will be ‘out of the market’ whilst the transfer happens.

You can transfer as many pensions as you want to us. All you have to do is give us the details when you apply or transfer them one at a time once your account is up and running.

There are a few pensions you can’t transfer:

• A pension with a guaranteed annuity rate
• A pension with safeguarded benefits or guarantees
• A pension you’ve already taken money from
• A defined benefit pension (e.g. a final salary scheme)

If you’ve got a pension but can’t remember all the details, the first thing to do is contact your pension provider, if you know who it is. Your previous employer could also help if it was a pension they helped arrange. Follow our top tips to find your pension.