Contact us
Getting in touch
The best way to reach our team at Octopus Money Direct is to send us a secure message through your online account. You can sign in here to send us a message, or via your mobile app.
Alternatively, you can call or write to us using the details below.
We do not currently accept anything by email.
Call us
New customers
03455 28 88 52
Monday to Friday 8:00am to 9:00pm
Saturday 9:00am to 6:00pm
Existing customers
03455 28 88 88
From outside UK
+44 1256 58 80 00
Monday to Friday 8:00am to 9:00pm
Saturday 9:00am to 6:00pm
Check your balance
03455 28 52 85
24 hours a day, 7 days a week
Call charges and information
03 numbers
Same as calls to 01 or 02 numbers and they are included in inclusive minutes and discount schemes in the same way.
0800 numbers
Free from UK landlines and personal mobile phones.
Calls may be recorded for training and quality purposes.
Write to us
Octopus Money Direct
PO Box 24204
Edinburgh
EH3 1JP
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