If you know the Customer ID and PIN you used to sign in to Virgin Money investments pensions Online Service before January 2024 go to sign-in.
If you haven’t used Online Service before, or don’t know those sign in details follow the steps below.
Step 1 – Select ‘Send me a PIN by post‘
You’ll need your VIR number, you can find it on any statements or letters we sent you in 2023 or earlier. Call us on 03455 28 88 88 if you can’t find it.
Step 2 – We’ll send your PIN by post
We do this for security reasons. You should have it within a few days.
Step 3 – Come back here and select ‘Use my PIN to register‘
You need to use your PIN within 10 days. You’ll need to enter your National Insurance number and your email too.
If you get stuck, have a look at our FAQs. If you live overseas, or you’re the guardian for a junior pension, give us a call on 03455 28 88 88. We’ll be happy to help.
Get Started
Our registration pages will be unavailable between 12am and 8am on Monday 1 December for planned work to become Octopus Money Direct.
We are sorry for any inconvenience this may cause.
Registered before?
If you registered for Online Service in 2023 or earlier, and you know those sign-in details, you can sign in straightaway.
Questions and answers
Where do I find my VIR?
You’ll find this on statements or correspondence about your investments or pension from 2023 or earlier. If you can’t find it give us a call on 03455 28 88 88.
Why do I need a PIN?
We want to make sure that only you can access your account online. So we send a unique PIN to the address we hold for you.
What do I do if my PIN doesn't arrive?
We’ll send your registration PIN as soon as we can, to the address we hold on your account. If you’ve changed address please call us on 03455 28 88 88 to update your details. Your PIN may take up to 5 working days to arrive. If it hasn’t arrived after this time you can request a replacement PIN.
What do I do if my PIN doesn't work?
Your PIN will expire 14 days after issue. If you haven’t used it by then you can request a replacement. If you’re still having problems give us a call on 03455 28 88 88 for help.