Ditch the duplicates
Why go paperless? With Online Service, your paper statements are just carbon copies of what’s in your secure online documents.
By joining other customers in the switch to paperless, you’ll help us save 72 trees each year and keep your financial life more organised.
- More secure: Your info is stored safely online, not in a letterbox.
- Faster: Get your updates the moment they’re ready.
- Clutter-free: View, download, or print your documents only if you need to.
How to make the switch
It only takes a few seconds to update your preferences:
- Sign in to Online Service.
- Click the ‘Go Paperless‘ prompt on your home page (or find it in your Profile).
- Confirm your choice.
Questions and answers
What documents can I get online?
You’ll find account documents for the last 2 years in your documents in Online Service. Get in touch if you need anything older (but remember, we don’t hold digital copies of anything sent to you before January 2024)
If you can’t find what you’re looking for, send us a secure message or give us a call for help.
Can I go paperless in the app?
You can’t change personal details or go paperless in the app, you need to sign in to Online Service.
You can however see all of your investments and access your documents securely from the mobile app.
Once I go paperless, can I change my mind?
If you need a paper copy just get in touch with us and we’d be happy to help.